Appointments

Appointment Booking Process

To request an appointment:

• use our online consult above Monday to Friday 8am to 6:30pm - your request will be triaged and you will receive a respone within 1 working day with your appointment details.
• This applies only if you are unable to submit an online request, phone us on 0161 865 1100, Monday to Friday from 8am to 6.30pm - A member of our team will help complete the online request on your behalf
• visit the surgery and speak with a patient coordinator who will help complete the online request on your behalf - Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

For anything non-urgent and/or routine, all requests must come through via an online request by following the link at the top of this page.

Appointments are 10 minutes long so please be aware of this. To avoid causing delays for other patients, if you have more than one problem you may be asked to make a further appointment. You are welcome to make a double appointment if you have more than one problem to discuss with the doctor.

For Urgent Matters

If you feel your concern needs urgent attention and that submitting an online request might not be appropriate, please call the surgery on 0161 865 1100. A member of our team will seek further instruction from a clinician in such cases who may advise an online request is still required or if not, an alternative solution/appointment. 

Please note: 

If you or someone you are caring for is experiencing a life-threatening emergency, you should call 999 immediately.

Examples of emergencies include:

• Chest pain or pressure

• Severe difficulty breathing or shortness of breath

• Loss of consciousness or collapse

• Severe bleeding that cannot be controlled

• Suspected stroke (e.g., facial drooping, arm weakness, speech difficulties)

• Severe allergic reaction (anaphylaxis)

Online requests and telephone triage are not suitable for these situations, as they may delay urgent care.

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

Telephone Consultations

Telephone consultations are available with all clinicians, please state if this is your preference. 

Extended Hours

The surgery now offers GP appointments on a Monday evening from 6.30pm to 8pm. We also offer GP and Nurse appointments 3 Saturday mornings per month and one Saturday afternoon per month for those patients who find it difficult to attend during the usual surgery hours. If you would like to make an appointment during these extended hours please contact the surgery in the usual way.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – [Patient Access]
• phone us on 0161 865 1100, Monday to Friday from 9am to 5pm

If you need help when we are closed

If you need medical help outside of surgery hours, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face to face
• if you need an interpreter
• if you have any other access or communication needs