Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 400% without text spilling off the screen
Navigate the website using just a keyboard
Navigate the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. The structure was created to simulate a real practice, which seeks to improve usability for all patients.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Tel: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

NVDA with Internet Explorer
NVDA with Google Chrome
NVDA with Firefox
NVDA with Edge
NVDA with Safari
JAWS with Internet Explorer
JAWS with Google Chrome
JAWS with Firefox
JAWS with Edge
JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

Google Chrome (versions in support)
Mozilla Firefox (versions in support)
Internet Explorer (version 10 and above)
Microsoft Edge (versions in support)
Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
JavaScript

UserWay accessibility widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

Increase Text Size
Stop Animations
Tooltips
Convert to Accessible Fonts
Highlight Links
Larger Cursor
Reading Guide
Dark Mode
Light Mode
Invert Colours
Text Spacing
Colour Desaturation

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing.

This statement was prepared on 16th February 2024. It was last reviewed on 16th February 2024 by My Surgery Website. We tested the home page and 10 random pages. Next review due 30^th December 2024 by My Surgery Website.

Accessible features we test manually

colour contrast, which is done at the design stage by using tools to check we meet the AA standard of a contrast ratio of 4.5:1
manual check against the W3C validator
ensuring that page elements render correctly at all sizes, including when zoomed to 400%
examining microdata markup and alt text using special tools
checking content in a text-only browser
using screen readers to read text aloud
using disability simulation tools to browse the website